Our Polices

Business Policies & Terms

📦 Order Cancellation Policy
Our goal is to process and deliver orders as quickly as possible. Therefore, once an order is confirmed, it cannot be canceled. Please ensure all order details are correct before placing your order.
🔁 Return of Defective or Damaged Products
If you receive a product that is damaged, defective, or significantly different from what was described, you may request a return within 7 days of delivery. Only items in the condition they were delivered will be accepted for return.
✅ Return Conditions
To be eligible for a return, the following conditions must be met:
The product must be unused
The product must be in its original condition and packaging
A receipt or order confirmation must be provided
All included items (e.g., gift items, stickers, box) must be returned
🛍️ Sale and Discounted Products Policy
All products purchased during sales, promotions, or special offers are non-returnable and non-exchangeable. This policy ensures transparent and fair transactions for all customers.⏱️ Delivery Time
We process all orders within 24 to 48 hours. Standard delivery time is 3 to 7 business days, depending on the location. Delays may occur in remote areas or due to unforeseen circumstances.
🗺️ Delivery Coverage
We only deliver to areas where our courier service is available. If your area falls outside our delivery zone, we will inform you promptly.
🔐 Privacy of Personal Information
Your personal information (such as name, contact number, and address) is our top priority. We use this data only for order processing and customer service purposes.
🚫 Non-Disclosure of Information
We do not sell, trade, or share your personal data with any third party. Your privacy is of utmost importance to us.
📝 Providing Accurate Information
It is the customer's responsibility to provide accurate and complete information when placing an order. Inaccurate details may result in delays or failed deliveries.
⚠️ Responsibility for Incorrect Information
If incorrect contact details or delivery address are provided, the company will not be held responsible for any resulting loss or delay.
🔄 Right to Modify Policies
We reserve the right to update or change our policies at any time to improve our services. All changes will be reflected on our website.
🖼️ Product Image vs Actual Product
Due to lighting, screen settings, or camera angles, there may be slight differences between product images and the actual item. Such differences do not qualify for a return.
📦 Responsibility for Damaged Delivery
If your product is damaged during delivery, please contact customer support immediately. In such cases, we take full responsibility for the issue.
💸 Delivery Charges
Unless free shipping is specifically offered on the website, delivery charges apply and may vary depending on your city or location.
🚚 Efforts for On-Time Delivery
We strive to deliver every order on time and in perfect condition. In case of any delay, our team will inform you promptly.
🚫 Fake Orders Policy
We reserve the right to take legal action against any fraudulent or fake orders to maintain a safe and secure service environment for all customers.
📞 Complaints & Customer Support
If you experience any issues, delays, or have complaints, please contact our customer support team. We are committed to resolving your concerns as quickly as possible.
💳 Payment Methods
We offer a variety of secure and convenient payment options to facilitate your shopping experience:
JazzCash Mobile Account
EasyPaisa Mobile Account
Bank Transfer
Cash on Delivery (Available in selected areas only)
Please send a screenshot or reference number after payment for confirmation.
✅ Acceptance of Terms & Conditions
By using our website or social media platforms, you agree to all our policies and terms.
🌟 Commitment to Quality Service
Our mission is to deliver high-quality products, build long-term trust, and provide a satisfying shopping experience to every customer. Your satisfaction is our success.